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Complaints/Appeals

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Complaints and Appeals / Grievance Management

背景

  In order to respond to the needs of corporate social responsibility in our managementstrategy, the university conducts regular satisfaction urveys as well as commentmanagement process of stakeholders. The process is as follows:

 10-1

   In addition to traditional data collection methods, the university utilizes social media platforms (Facebook, Line, etc.) to obtain information from a wide range of stakeholders.

 

圖10-1

Fig. 10-1 Hungkuang University's Facebook & LINE@Hungkuang

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